So, I posted this morning about our Organic Acres fiasco and how I sent an email to Moolala requesting my money back. I expected to hear back from them next week. That is the usual time it takes, it seems, for a company to respond to a complaint.
Not Moolala, however!!
I emailed them around 8:00ish this morning, and at 8:30 am I received an automated reply that said I would get a personal response within two days. At 11:00 am this morning, I received this email:
I'm so sorry you have had this experience with one of our merchants. This is certainly not what we want for our members!
Organic Acres have had several issues over the summer and fall and we had hoped they would be able to resolve their issues, but it now seems unlikely that they will be able to fulfill the rest of our members' orders. I know this was a great deal and it’s disappointing that it’s fallen through.
Because this transaction is more than 90 days old our payment processor is unable to refund to your credit card. We can send you a refund check or you can use the funds to buy another voucher.
I've refunded $19.00 to your Moolala Rewards Account.
To request a check all you need to do is login to your account and fill out this form (you can use the link below to go directly to the right page) and you'll receive a check within 10-14 days.
Or, you can use these funds to purchase deals you'll receive an additional 5% bonus instead of the normal 2%.
Again, I'm sorry it turned out this way. If there is anything else I can do for you just reply to this email and let me know.
Thanks!
Pamela
for the Moolala Member Experience Team
How's that for Customer Satisfaction?! I clicked the link that was provided, and YES! The money is back in our Moolala acount! Hubby and I are very, very happy to have our money back (okay, I know it was only $19.00, but around here, that's a lot of dough)!!
I am extremely happy and very grateful to Moolala, and after this experience, I won't hesitate to recommend their deal site to anyone!! Like I said in the blog title,
"Moolala Rocks!"
Not Moolala, however!!
I emailed them around 8:00ish this morning, and at 8:30 am I received an automated reply that said I would get a personal response within two days. At 11:00 am this morning, I received this email:
I'm so sorry you have had this experience with one of our merchants. This is certainly not what we want for our members!
Organic Acres have had several issues over the summer and fall and we had hoped they would be able to resolve their issues, but it now seems unlikely that they will be able to fulfill the rest of our members' orders. I know this was a great deal and it’s disappointing that it’s fallen through.
Because this transaction is more than 90 days old our payment processor is unable to refund to your credit card. We can send you a refund check or you can use the funds to buy another voucher.
I've refunded $19.00 to your Moolala Rewards Account.
To request a check all you need to do is login to your account and fill out this form (you can use the link below to go directly to the right page) and you'll receive a check within 10-14 days.
Or, you can use these funds to purchase deals you'll receive an additional 5% bonus instead of the normal 2%.
Again, I'm sorry it turned out this way. If there is anything else I can do for you just reply to this email and let me know.
Thanks!
Pamela
for the Moolala Member Experience Team
How's that for Customer Satisfaction?! I clicked the link that was provided, and YES! The money is back in our Moolala acount! Hubby and I are very, very happy to have our money back (okay, I know it was only $19.00, but around here, that's a lot of dough)!!
I am extremely happy and very grateful to Moolala, and after this experience, I won't hesitate to recommend their deal site to anyone!! Like I said in the blog title,
"Moolala Rocks!"
Cool! (I was the one commenting earlier on your other post). Jon and the entire Moolala team take customer service very seriously. Great people, great company, great deals.
ReplyDeleteIf you haven't discovered it yet, Moolala has blogging tools on their site. If you need any help, let me know (by replying to this post and I'll email you).
Hello there, Anon!! :)
ReplyDeleteYes, I am very impressed with Moolala...in fact, I called my sister's and told them about the great customer service! They were also impressed.
I didn't know that Moolala had blogging tools on their site. I would love some help!!! :)
Log in to your Moolala account (which I assume you have, if not, sign up here: http://bit.ly/jKu7kw). Once you are logged in to your account, look on the right side for Builder Tools. I think the best one of you would be the widget (you can cut and paste the html code in to your blog). The widget the will show the deal closest to your blog visitors, and when they sign up, they are, of course, in your PayMatrix.
ReplyDeleteAwesome!!! Thank you for the info!! :)
ReplyDeleteWow! Good for you! and so quickly too. I might have to check them out.
ReplyDelete